Buying my Travelscoot direct from Germany in July 2019 took about two hours to achieve online. You might be able to do it faster. I'm slow and I didn't know what the process would involve. Hopefully the information below will help speed-up the process if you decide to go this route.
This is the webpage (in English) to make your purchase:
escootershop.de. This is the EU central distribution point for the TravelScoot.
Scroll right down the page to see the travelscoot models available, the full range of accessories, and spare parts. Click on the items you want to buy to add them to the shopping cart. On the main product page be sure to select the model you want from the drop-down menu: the travelscoot deluxe or the travelscoot deluxe junior.
1. BEFORE YOU PRESS THE BUY BUTTON at the shopping cart, the first thing is to establish if you are entitled to buy a travelscoot VAT free. Basically, if you have a recognised chronic disability you can qualify. Full details can be found on the UK Government website.
When you order from escootershop.de in Germany there is a VAT form for UK buyers on their website with the escootershop company details already entered. Here's the link:
Scroll down the page. NOTE WELL the instructions below the form. Download the form, print it, fill in your details, sign it, photograph the form, then upload it to your computer. When you have placed your order (you'll need your order number) email the form to escootershop.de. The email address is on their VAT form.
2. So, you've placed your order and you'll be looking for the pay button on your screen. You may not see one depending on the total cost of your order. If it's above a certain amount (I'm unable to recall exactly what it is - approx £2500 maybe £2600) you can't pay by credit card or paypal. If you don't see a payment button, follow the on-screen instructions to set up an account with transferwise.com (recommended by escootershop.de) so you can transfer funds from your bank via transferwise to escootershop.
3. You will need to supply transferwise with a copy of an identity document. I used my passport. I photographed the internal page which included the photograph, then uploaded it to my computer.
4. All the information you need so you can make the transfer, you will see on-screen.
5. Go to your online bank and make the transfer. Within about 24 hours (can't remember exactly) transferwise will email you with acknowledgement that they have received your funds. 2-3 days later escootershop will notify you that they have received your payment from transferwise.
6. escootershop.de will then notify you that your travelscoot is being shipped via UPS. By signing up for an account at UPS you can track the progress of your delivery.
7. Happily accept delivery of your travelscoot Junior mobility scooter!
In summary, Have your VAT form (if entitled to VAT relief) ready and your identity document. This speeds up the process.
Use this coupon code to receive a free, small LED light set when you buy a travelscoot: 24175. (Disclaimer: If you use the coupon code, I get a small credit to my escootershop account to set against future purchases.)
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